For businesses ready to turn digital roadmaps into reality

Strategy that thinks,technology that delivers.

We help leading businesses turn customer data into loyalty, modernise HR, and build the digital platforms that power growth — from boardroom blueprint to go-live.

Built for teams in

  • Banking & Finance
  • Telecommunications
  • Apparel & Manufacturing
  • Hospitality & Tourism
  • Retail & FMCG
  • Healthcare
  • Logistics
  • Insurance

Who we are

We turn complex business problems into digital systems that scale.

Austin Digital Consulting is a strategy and technology partner for larger businesses. We pair sharp analysis with hands-on delivery — so the right decision doesn't just get made, it gets built, adopted and measured.

How we work
  • Business context, practical delivery

    We work closely with your teams to turn business priorities into practical digital solutions.

  • Privacy by design

    Every data and AI engagement is designed around applicable data protection requirements and your internal policies.

  • Built for your audience

    Customer journeys, portals and training materials tailored to the people who use them.

What we do

One partner for customers, people and platforms.

Engage us for a single capability or a full transformation programme. Every service is led by a senior consultant from diagnosis to delivery.

Flagship practice

Customer Experience & Loyalty

Journey maps, loyalty programmes and CRM strategies that turn one-time buyers into lifelong customers — measured against revenue, not vanity metrics.

  1. Awareness
  2. Purchase
  3. Onboarding
  4. Loyalty
  5. Advocacy
  • Journey mapping
  • Loyalty design
  • CRM strategy
  • Voice of customer

Data Governance & Analytics

A single, governed source of truth for customer data — privacy-conscious and ready for real decisions.

  • Data strategy
  • BI dashboards
  • Consent

HR Technology & People Tools

Select, configure and roll out HRIS, payroll, performance and onboarding tools your people will actually use.

  • HRIS
  • Payroll
  • Performance

Websites & Digital Platforms

Corporate sites, customer portals and internal apps engineered for speed, security and your audiences.

  • Web
  • Portals
  • Apps

Secure AI Workflows

AI assistants and automation deployed inside guardrails your risk and compliance teams can sign off on.

  • Automation
  • Governance
  • Copilots

Technology Talent Sourcing

Vetted engineers, analysts and product leads — on contract, embedded in your team, or hired permanently.

  • Data engineers
  • Product managers
  • Salesforce admins
  • Cloud architects
  • UX designers
  • Contract
  • Embedded squads
  • Permanent hire

Not sure where to start?

A 45-minute discovery call maps your biggest opportunity — no obligation.

Talk to us

Our approach

The executive blueprint. Your teams execute with confidence.

A clear, four-stage engagement model that keeps the board informed and the work moving — with a tangible output at the end of every stage.

  1. 01

    Diagnose

    We interview leadership, audit your data and systems, and benchmark you against industry peers to find where value is leaking.

    Opportunity map & business case

  2. 02

    Design

    We co-create the target experience, architecture and operating model with your teams — prioritised by impact and effort.

    Executive blueprint & roadmap

  3. 03

    Deliver

    Our consultants, engineers and sourced specialists build, configure and launch — working inside your governance, not around it.

    Live platforms & trained teams

  4. 04

    Measure & scale

    We track outcomes against the KPIs agreed on day one, then scale what works across business units.

    Quarterly value reviews

Why ADC

Senior thinking. Practical delivery. Accountable results.

  • Business insight, global standards

    We connect boardroom priorities with practical delivery, using the frameworks adopted by international consultancies.

  • Boardroom to build

    Strategy and delivery under one roof. No hand-off to a separate agency, no blueprint left sitting on a shelf.

  • Vendor-neutral advice

    We recommend the platforms that fit your business, not the ones that pay commission. Your budget stays yours.

  • Compliance by design

    Data protection, security reviews and audit trails are built into every workflow from the first sprint.

FAQ

Questions leaders ask us.

Can't find your answer? Talk to a consultant

What size of business do you work with?

We work with established enterprises and groups, usually with 200+ employees or multiple business units — where customer, people and technology decisions have a measurable revenue impact.

How does an engagement usually start?

With a free discovery call, followed by a short paid diagnostic. You receive an opportunity map and business case before committing to any larger programme.

Do you only advise, or do you also implement?

Both. We can deliver strategy only, but most clients retain us through implementation so the people who designed the plan are accountable for making it work.

Are you tied to any software vendors?

No. We are vendor-neutral and will recommend the CRM, HRIS, cloud or AI platform that best fits your needs, budget and existing systems.

How do you handle data privacy and security?

Every engagement is scoped against applicable data protection requirements and your internal policies. We sign NDAs as standard and work within your security and access controls.

How do you work with distributed teams?

We support remote and hybrid teams, including regional offices and headquarters, with on-site collaboration agreed as part of each engagement.

Start the conversation

Let's map your next move.

Book a 45-minute discovery session with a senior consultant. Walk away with clear priorities — whether you work with us or not.